Our Help Desk platform, It allows you to easily, orderly, and efficiently manage and administer different types of events, activities, and assistance, support, and customer service operations within your company or business.
With our solution, you can work with one or several customer service agents, supervisors, and administrators.
We have differentiated plans and rates with prices to suit all budgets, number of employees, and team size within your company or business.
¡Get in touch with us and CONSULT US to obtain a quote according to your needs and/or more information!
| BASE DATA AND PLAN PRICES: | |
| NUMBER OF AGENTS | 2 |
| MONTHLY RATE USD. $ | $ 25,00 |
| PREPAID ANNUAL RATE (12 months) | $ 250,00 |
| EXTRA MONTHLY COST BY ADDITIONAL AGENT |
$ 9,00 | EXTRA MONTHLY COST BY ADDITIONAL ADMIN |
$ 20,00 |
| TECHNICAL CHARACTERISTICS OF THE PLAN: | |
| Ticket management system | |
| Event Management/Notification by Email | |
| Control and management of tickets / events by time | |
| Access management based on Profiles/Roles differentiated from Administrators, Agents, Company Supervisors and Regular Customers. Maximum 1 Administrator and 2 Agents |
|
| Basic Customer and Event Management allows you to manage up to 250 clients |
|
| Access to Management History by client, date and agent with data filtering. |
|
| Obtaining basic reports in Excel format | |
| BASE DATA AND PLAN PRICES: | |
| NUMBER OF AGENTS | 4 |
| MONTHLY RATE USD. $ | $ 50,00 |
| PREPAID ANNUAL RATE | $ 500,00 |
| EXTRA MONTHLY COST BY ADDITIONAL AGENT |
$ 9,00 |
| EXTRA MONTHLY COST BY ADDITIONAL ADMIN |
$ 20,00 |
| TECHNICAL CHARACTERISTICS OF THE PLAN: | |
| Ticket management system | |
| Event Management/Notification by Email | |
| Control and management of tickets / events by time | |
| Access management based on Profiles/Roles differentiated from Administrators, Agents, Company Supervisors and Regular Customers. Maximum 2 Administrators and 4 Agents |
|
| Basic Customer and Event Management allows you to manage up to 250 clients |
|
| Access to Management History by client, date and agent with data filtering. |
|
| Obtaining basic reports in Excel format | |
| Automatic ticket assignment by schedule, request category and task estimate. |
|
| Customizable interface (Logos and Colors) | |
| BASE DATA AND PLAN PRICES: | |
| NUMBER OF AGENTS | 6 |
| MONTHLY RATE USD. $ | $ 80,00 |
| PREPAID ANNUAL RATE | $ 800,00 |
| EXTRA MONTHLY COST BY ADDITIONAL AGENT |
$ 9,00 |
| EXTRA MONTHLY COST BY ADDITIONAL ADMIN |
$ 20,00 |
| TECHNICAL CHARACTERISTICS OF THE PLAN: | |
| Ticket management system | |
| Event Management/Notification by Email | |
| Control and management of tickets / events by time | |
| Access management based on Profiles/Roles differentiated from Administrators, Agents, Company Supervisors and Regular Customers. Maximum 3 Administrators and 6 Agents |
|
| Basic Customer and Event Management allows you to manage up to 250 clients |
|
| Access to Management History by client, date and agent with data filtering. |
|
| Obtaining basic reports in Excel format | |
| Automatic ticket assignment by schedule, request category and task estimate. |
|
| Customizable interface (Logos and Colors) | |
| Administration and management of subscriptions and plans | |
| BASE DATA AND PLAN PRICES: | |
| NUMBER OF AGENTS | 10 |
| MONTHLY RATE USD. $ | $ 150,00 |
| PREPAID ANNUAL RATE | $ 1.500,00 |
| EXTRA MONTHLY COST BY ADDITIONAL AGENT |
$ 9,00 |
| EXTRA MONTHLY COST BY ADDITIONAL ADMIN |
$ 20,00 |
| TECHNICAL CHARACTERISTICS OF THE PLAN: | |
| Ticket management system | |
| Event Management/Notification by Email | |
| Control and management of tickets / events by time | |
| Access management based on Profiles/Roles differentiated from Administrators, Agents, Company Supervisors and Regular Customers. Maximum 5 Administrators and 10 Agents |
|
| Basic Customer and Event Management allows you to manage up to 250 clients |
|
| Access to Management History by client, date and agent with data filtering. |
|
| Obtaining basic reports in Excel format | |
| Automatic ticket assignment by schedule, request category and task estimate. |
|
| Customizable interface (Logos and Colors) | |
| Administration and management of subscriptions and plans | |
| Efficient management of accounts receivable and portfolio assets | |
| Business rules and custom workflow | |
| Creating/Managing Forms and loyalty/satisfaction surveys |
|
| Integrated Authentication with Google/Microsoft/etc. | |
| Mobile App for notification management | |
| Two-Factor Authentication | |
| Statistical reports | |
| Knowledge Database | |
| BASE DATA AND PLAN PRICES: | |
| NUMBER OF AGENTS | 24 |
| MONTHLY RATE USD. $ | $ 280,00 |
| PREPAID ANNUAL RATE | $ 2.800,00 |
| EXTRA MONTHLY COST BY ADDITIONAL AGENT |
$ 9,00 |
| EXTRA MONTHLY COST BY ADDITIONAL ADMIN |
$ 20,00 |
| TECHNICAL CHARACTERISTICS OF THE PLAN: | |
| Ticket management system | |
| Event Management/Notification by Email | |
| Control and management of tickets / events by time | |
| Access management based on Profiles/Roles differentiated from Administrators, Agents, Company Supervisors and Regular Customers. Maximum 6 Administrators and 24 Agents |
|
| Basic Customer and Event Management allows you to manage up to 250 clients |
|
| Access to Management History by client, date and agent with data filtering. |
|
| Obtaining basic reports in Excel format | |
| Automatic ticket assignment by schedule, request category and task estimate. |
|
| Customizable interface (Logos and Colors) | |
| Administration and management of subscriptions and plans | |
| Efficient management of accounts receivable and portfolio assets | |
| Business rules and custom workflow | |
| Creating/Managing Forms and loyalty/satisfaction surveys |
|
| Integrated Authentication with Google/Microsoft/etc. | |
| Mobile App for notification management | |
| Two-Factor Authentication | |
| Statistical reports | |
| Knowledge Database | |
| Integration with Artificial Intelligence | |
| Smart Chat Bot that can be integrated into a Web Widget | |
| Access to REST API functionalities | |